Comprehensive Partner Support
Every automet® subscription includes a comprehensive partner support programme to get you and your team quickly up to speed with the system and make full use of its powerful features.
We are passionate about helping you to harness the full power of automet® and will work in close partnership with you to help you fully optimise your pipe design and fabrication process.
Our experienced team will be on hand every step of the way – from initial onboarding to delivery of more advanced training and any bespoke coaching required by your team – as well as any more general advice we can provide.
Whether you need support to master the hardware and software or advice on surveying a particularly difficult pipe system, we are here to help
What Some of Our Clients Have to Say About Our Support...
Onboarding Support to Quickly Get Your Team Up to Speed
The automet® system has been developed to be highly user intuitive and fast to learn. We also offer comprehensive onboarding support for new clients, including –
- Delivery and installation of all hardware and software.
- On site or remote training sessions for your team.
- Core training covering design input, surveys and reports.
- Best practice advice on day to day use of automet® and associated instrument care.
- On demand support throughout the onboarding phase to help trainees while they become experienced automet® users.
Our team will take care of everything so you can be measuring pipework and utilising in-house survey reports in no time.
Self Guided Learning - Helping Your Team to Further Develop Their Proficiency
Every automet® user gets access to an online Client Dashboard where they can easily access our library of user training guides and videos.
These resources are available to guide client operators and teams through the standard automet® processes in their own time or to refresh and practice processes and techniques introduced during formal training.
Bespoke self-guided training can also be requested for one-off or unusual requirements.
Bespoke Coaching & Training - Working Together to Solve Specific Needs
We recognise that there are an incredibly wide variety of pipework configurations, some of which may require unusual or custom workflows.
We offer new and existing users customised training and support to develop working methodologies for these situations.
Based on user experience and input, we regularly incorporate new features into automet®, allowing us to continually and collaboratively evolve the systems capabilities as new and specific needs are identified over time.
Responsive Support - Available Whenever and Wherever You Need To Reach Us
Whether you need a hand to master a particular task in the system or need advice to solve a more complex design, fabrication or survey challenge we are here to help.
There are many different ways to reach us – from phone to email to IM or text – and whichever channel you choose we will quickly respond and get you the answers you need.
If you need more in depth advice to get to the bottom of a more complex issue we will gladly jump onto a video call with you and your team to help you solve it.
We approach delivering support as being in a partnership with our clients rather than just providing a service.
We understand that our clients need to get the full benefits from the automet® system to succeed in growing our product and strengthening our client relationships.
Our goal is to ensure that all our clients get the best out of our product by building partnerships based on mutual trust and openness.
Contact us to discover out how automet® can help you.
Call us to discuss your project ideas and any specific requirements you have.
Using our online capabilities, we can deliver a demonstration of our automet® system and answer any questions you may have.
Give us a call or drop us an email. We will set up an online session at a time that suits you.
We would love to have the opportunity to show how automet® could help you.